[Request Regarding Resale, Unauthorised Overseas Sales and Fraud Prevention]

 

At our farm, we maintain rigorous quality control to ensure we deliver safe, reliable and high-quality genuine wasabi to our customers.

Therefore, we strictly prohibit any purchases made for the purpose of resale or re-sale, whether domestically or overseas, as well as the sale of our products without our farm’s permission.

Furthermore, we are in no way associated with any sales activities that use our farm’s name, logo, product images or product descriptions without authorisation, nor with sales conducted on fraudulent websites, social media platforms, e-commerce sites, auction sites or second-hand marketplaces that impersonate our farm.

Products purchased from sources other than authorised retailers, including those overseas, are not covered by our quality guarantee, authenticity guarantee or customer support.

Should you become aware of any suspicious sales using our farm’s name, sales at significantly low prices, or instances where goods are not delivered after payment has been made, please contact our farm before making a purchase.

Should we identify any malicious resale, unauthorised sales, infringement of intellectual property rights (including trade marks and copyright), unfair competition or fraudulent activities, we will take strict action—regardless of whether the activity occurs domestically or overseas—including requesting the removal of content from sales sites, reporting the matter to the relevant authorities and, where necessary, taking legal action.

We ask for your understanding and cooperation so that you may enjoy our genuine wasabi with complete peace of mind.