READ THIS BEFORE LOOKING AT THE ATTACHMENT!
You are the chief airplane washer at the company hangar and you:
(1) Hook high pressure hose up to the soap suds machine.
(2) Turn the machine "on".
(3) Receive an important call and have to leave work to go home.
(4) As you depart for home, you yell to Don, your assistant, "Don, turn it off."
(5) Assistant Don thinks he hears, "Don't turn it off." He shrugs, and leaves
the area right after you.
(6) Refer to attachment for the results.
As with any occupation, make sure personnel have a clear understanding of
what you are communicating! This actually happened! Now see the
picture
of the consequences.
We are victims of ourselves, What we say--what we hear, sometimes aren't what the words really meant.
picture of the consequences
October 22, 2002